Operations Director

5 days ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Title: Operations Manager

WNS Global Services is seeking a highly skilled and experienced Operations Manager to lead our team and drive business growth.

Key Responsibilities:

  • Deliver exceptional customer experience through effective cost and profitability management
  • Build and lead a high-performing team through coaching, performance management, and recognition
  • Ensure compliance to all relevant process and regulatory standards
  • Drive continuous improvement and create value through process optimization

Requirements:

  • Grade 12/Matric qualification
  • Proven track record of 3 years' experience in a similar role
  • Experience in a contact center/BPO environment
  • Insurance industry experience essential

Working Conditions:

Afternoon and night shifts - Monday to Sunday (rotational shifts)

Candidates are required to have fibre or live in a fibre-enabled area



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