Service Excellence Specialist

7 days ago


Cape Town, Western Cape, South Africa Ground One Direct Marketing Full time
Job Summary

We are seeking a skilled Service Excellence Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service, resolving issues, and promoting our products and services to customers.

Key Duties:
  • Customer Service: Provide prompt, courteous, and effective service to customers via various channels.
  • Issue Escalation: Identify and escalate complex customer issues to senior staff members or other relevant teams.
  • Knowledge Development: Continuously develop and update knowledge of our products, services, and policies to ensure accurate and expert advice can be provided to customers.


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