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Client Service Excellence Expert

3 weeks ago

Cape Town, Western Cape, South Africa Momentum Full time

We're seeking a Client Service Excellence Expert to join our team at Momentum. In this role, you'll be responsible for delivering exceptional client service and ensuring the highest quality of operational outputs. This position requires strong communication skills, attention to detail, and the ability to work collaboratively with cross-functional teams.

Main Responsibilities
  • Ensure that all operational processes and client interactions are accurate and delivered within agreed turnaround times and SLAs
  • Identify opportunities for improvement in transactional processing performance or service delivery and provide recommendations for enhancements
  • Collaborate with the Quality Control Portfolio Manager to develop and implement solutions to business services process issues

This role offers a chance to make a real impact at Momentum and contribute to our mission of delivering exceptional client service. If you're a customer-focused professional with a passion for quality and excellence, we invite you to apply for this exciting opportunity.