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Service Excellence Coordinator

3 weeks ago

Cape Town, Western Cape, South Africa Clicks Group Limited Full time

Job Description:

  • To ensure efficient and effective customer service by addressing customer queries and concerns in a timely and professional manner.
  • To manage and maintain high standards of shop operations, including stock management, cash handling, and general housekeeping.
  • To provide excellent training and development opportunities to shop assistants/cashiers to enhance their skills and knowledge.
  • To promote the Clicks clubcard and drive membership targets through effective sales techniques and promotional activities.
  • To identify and report any security or cash control breaches, and take corrective action to prevent future incidents.