Service Excellence Manager

Redefining Service ExcellenceTen Lifestyle Group is embarking on a journey to redefine service excellence. As a leader in the industry, we recognize the importance of driving innovation and trust to achieve our ambitious goals.Our strategy focuses on leveraging technology-driven products and creating a successful service and business model. With access to...

We are seeking a highly motivated Service Excellence Manager to lead our customer service team and drive improvements in customer satisfaction (CSAT) and Net Promoter Scores (NPS).In this role, you will oversee and support a team of coaches, focusing on enhancing the soft skills of our customer service team, particularly communication, empathy, active...

Job SummaryWe are seeking a highly skilled Quality Analyst to join our team and support one of our utilities clients in South Africa.The successful candidate will be responsible for conducting quality audits, driving calibration sessions, engaging in client discussions, and generating quality reports.A strong analytical mindset, problem-solving skills, and...

Welcome to Terra Nova Tours, a dynamic and supportive work environment where we pride ourselves on delivering unforgettable travel experiences across Southern Africa.About the Role:We are currently seeking a Service Excellence Manager to join our team. This role is responsible for ensuring that all sales activities meet established quality standards and that...

Service Delivery ExcellenceWe are seeking an experienced Assistant Customer Service Manager to join our dynamic team at Onedayonly.Co. As a key member of our customer service department, you will be responsible for driving process excellence, enhancing customer satisfaction, and contributing to business growth. Your expertise in people management,...

About This OpportunityWe are seeking an experienced Service Delivery Excellence Manager to join our team at Sigma Connected Group. As a key member of our leadership team, you will be responsible for leading the performance and development of Team Managers and their teams.Your primary focus will be on achieving operational excellence, driving continuous...

We are looking for an experienced Service Excellence Leader to join our team at Callforce Direct. As a Service Excellence Leader, you will be responsible for driving continuous improvement initiatives and developing quality assurance strategies to ensure exceptional service delivery.About the RoleLeadership and ManagementLead the QA team and drive continuous...

Skills and QualificationsThe ideal candidate will have a strong technical background, including experience in building seamless workflows for incident management. They will possess a proven track record of managing and scaling technical support teams, with excellent project management skills, the ability to lead cross-functional initiatives, and deliver...

We seek a skilled Customer Service Excellence Manager to lead our Call Centre team in providing top-notch service to our clients. This individual will be responsible for minimizing financial and reputational risk exposure while promoting a customer-centric culture.Main Responsibilities:Customer Focus: Develop and maintain strong relationships with clients,...

We're OneDayOnly, South Africa's pioneer in daily deals and discounts. As an Assistant Customer Service Manager, you'll be part of a vibrant team that's passionate about delivering top-notch customer experiences and driving business success.Job Description:Responsibilities:People Management & Performance: Assist in leading and managing the customer service...

Key ResponsibilitiesThe successful candidate will have the opportunity to develop and maintain strong relationships with clients, ensuring exceptional customer service and meeting their expectations.Key Areas of ResponsibilityManage multiple client accounts, providing proactive support and resolution to any issues that ariseDevelop and implement tailored...

Job SummaryWe are seeking a skilled Service Excellence Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service, resolving issues, and promoting our products and services to customers.Key Duties:Customer Service: Provide prompt, courteous, and effective service to customers via various channels.Issue...

Our Company CulturePFNonwovens values a culture of excellence, integrity, and teamwork.We are committed to empowering our employees to reach their full potential, and we believe that a diverse and inclusive workplace fosters creativity, innovation, and success.Job RequirementsTo succeed in this role, you will need:Customer Service Skills:Proven experience in...

Customer Service Agent Job DescriptionAs a Customer Service Agent at Quality Connect Staffing, you will play a critical role in ensuring customer satisfaction. Your primary responsibility will be to interact with customers to provide information and resolve any issues they may encounter.Key responsibilities include:Responding to customer inquiries via phone,...

What You'll BringTo succeed in this role, you'll need 5 or more years of BPO customer service experience, plus some post-secondary education. You should be comfortable with decision-making, have a solution-oriented mindset, and be patient, compassionate, and professional with strong service orientation.You'll also need time management, flexibility,...

Job Title: Senior IT Operations ManagerCareer Opportunities at DLK GroupWe are seeking a highly skilled IT Service Management professional to oversee the implementation and operation of ITSM processes within our organization. The ideal candidate will possess a relevant Bachelor's degree and an ITIL certification, along with at least five years of experience...

Achieving Success:In this challenging and rewarding role, you will be responsible for leading a high-performing restaurant team to deliver exceptional customer experiences, drive sales growth, and achieve business objectives.Responsibilities:Employee Management: Recruit, train, and develop a team of employees to meet business needs.Operational Excellence:...

Job OpportunityClicks Vangate Mall is seeking an experienced Assistant Store Manager to join our team. As a key member of the store management team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring efficient store operations.Key AccountabilitiesSupport the Store Manager in achieving sales targets and improving...

Head of Corporate Financial Services Job OpportunityWe are seeking a Head of Corporate Financial Services to join our client's team at Service Solutions Staffing.The successful candidate will be responsible for managing the process leading to accurate budgets and forecasts as well as statutory closings.This includes implementing and assessing internal...

The Shoprite Group of Companies is seeking a seasoned professional to fill the role of Customer Services Manager. In this position, you will oversee the operational aspects of the Customer Contact Centre, ensuring seamless customer interactions and efficient service delivery.Your key responsibilities will include leading the Customer Services Team,...