Service Delivery Excellence Specialist
1 week ago
Career Opportunities at DLK Group
We are seeking a highly skilled IT Service Management professional to oversee the implementation and operation of ITSM processes within our organization. The ideal candidate will possess a relevant Bachelor's degree and an ITIL certification, along with at least five years of experience in IT Service Management within a large-scale environment.
This role is crucial for ensuring that IT services align with business needs and are delivered efficiently and effectively.
Duties and Responsibilities- Lead the implementation of ITIL processes across the organization.
- Develop, monitor, and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure service delivery meets organizational standards.
- Collaborate with cross-functional teams to align IT services with business objectives.
- Identify opportunities for process improvements and efficiency gains within ITSM practices.
- Maintain accurate documentation of ITSM processes, procedures, and workflows.
- Administer and optimize ITSM tools and platforms to support service delivery and reporting needs.
- Relevant Bachelor's degree in Information Technology or a related field.
- ITIL certification (e.g., ITIL Foundation, ITIL Intermediate, or ITIL Expert).
- Minimum of 5 years of experience in IT Service Management operations within a large organization.
- Proficiency in ITSM tools and understanding of IT infrastructure and operations.
- Strong analytical and problem-solving abilities to assess service performance.
- Excellent verbal and written communication skills.
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