Branch Director

2 weeks ago


East Rand, South Africa Unique Personnel Ltd Full time
Branch Manager

The Branch Manager will oversee all operational and administrative aspects of the branch, supporting the commercial team in-country and managing the branch's finances. This role requires a candidate with strong leadership skills and excellent knowledge of freight forwarding operations.

Key Responsibilities
  • Leadership and Team Management:
    • Provide strong leadership and guidance to a team of approximately six staff members, including recruitment, training, coaching, mentoring, and performance management.
    • Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development.
    • Delegate responsibilities effectively, ensuring efficient resource allocation and workload distribution.
  • Operations Management:
    • Support in setting up the branch resources, systems, and processes.
    • Oversee and coordinate all operational activities within the branch, including import/export processes, customs clearance, documentation, logistics, and transportation.
    • Ensure compliance with relevant regulations, industry standards, and company policies and procedures.
    • Monitor and analyze operational performance metrics, implementing improvements to enhance efficiency and productivity.
  • Customer Service:
    • Maintain a strong focus on customer satisfaction, ensuring that services are delivered promptly, accurately, and according to customer requirements.
    • Address customer enquiries, concerns, and complaints in a timely and professional manner, resolving issues to maintain positive client relationships.
  • Financial Management:
    • Develop and manage the branch's annual budget, closely monitoring expenses and revenue to ensure financial targets are met.
    • Review and analyze financial reports, identifying areas for improvement and implementing cost-saving measures where possible.
Requirements
  • Matric
  • Bachelor's degree in business administration, logistics, supply chain management, or a related field
  • Relevant professional certifications are a plus
  • Proven track record and recent experience (4-6 years) in a freight forwarding leadership position, logistics, or a similar industry, with a solid understanding of import/export procedures, customs regulations, and transportation logistics
  • Comprehensive understanding of Incoterms to provide guidance to both business and client
Skills and Experience
  • Excellent communication skills
  • Attention to detail
  • Negotiation skills
  • Service delivery and client satisfaction
  • Work well under pressure, adhere to deadlines, and be a self-starter
  • Ability to work independently and be a team player simultaneously

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