Retail Operations Manager

4 days ago

Johannesburg, Gauteng, South Africa Carrol Boyes Full time

**Job Summary**

Carrol Boyes, a leading homeware retailer, is seeking a highly motivated and experienced Retail Operations Manager to oversee our store in Johannesburg. As a key member of our team, you will play a critical role in managing our retail operations and ensuring the success of our store.

**Key Responsibilities**

  • Develop and implement strategies to increase sales revenue while effectively managing expenses.
  • Conduct weekly stock takes and ensure accurate inventory management.
  • Complete store operational requirements by scheduling and assigning employees, and following up on work results.
  • Maintain store staff by recruiting, selecting, orienting, and training employees. Coach, counsel, and discipline employees as needed.
  • Prepare the annual budget, schedule expenditures, analyze variances, and initiate corrective actions to ensure financial targets are met.
  • Identify current and future customer requirements by establishing rapport with potential and actual customers, ensuring exceptional service.
  • Ensure the availability of merchandise and services by approving contracts and maintaining inventories.
  • Secure merchandise by monitoring security systems and maintaining a safe and clean store environment for employees and customers.
  • Maintain the stability and reputation of the store by complying with all legal requirements.
  • Set up effective marketing displays for the sales floor and store windows to enhance the shopping experience.
  • Manage all controllable costs to keep operations profitable.
  • Analyze sales figures and forecast future sales, interpreting trends to facilitate planning.
  • Respond to customer complaints and comments, ensuring a positive shopping experience.
  • Stay informed about market trends in the retail industry and monitor local competitors' activities to stay competitive.
  • Maintain compliance with all company policies and procedures.
  • Perform any other duties as required by the Supervisor.

**Minimum Requirements**

  • Matric
  • Diploma in Retail Management – advantageous.
  • 5 years of sales experience.
  • 2 years of experience as an Assistant Manager or Manager in a high-end retail environment.
  • Solid homeware retail product experience.
  • Visual merchandising experience.
  • Experience leading a team of 5 or more employees for at least 2 years.

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