Logistics Support Specialist

3 days ago


Johannesburg, Gauteng, South Africa Wisetech Global Limited Full time

At WiseTech Global Limited, we're looking for a skilled Logistics Support Specialist to join our team. As a Product Support member, you'll play a vital role in efficiently managing incoming incidents from customers and internal teams.

About Us

We're changing the world of logistics through technology. Our products are built using the latest software tools and best hardware platforms, and we take pride in delivering solutions that make a significant difference for our customers, partners, staff, shareholders, and the logistics industry at large.

Key Responsibilities:
  • You'll require Level 2/3 Product Support experience in software management, with ITIL knowledge being a bonus.
  • Experience in triage management and conducting incident investigations is essential.
  • Adept in monitoring and managing critical outages and major incidents, with a demonstrated commitment to continuous learning and process improvement.
  • Exceptional communication and collaboration skills, along with a willingness to address critical outages outside regular working hours.
Desirable Skills:
  • CargoWise One experience would be beneficial but isn't mandatory.
  • Any qualification in the logistics sector is preferred but not essential.
Why You'll Thrive Here:

While you may be satisfied in your current role, this opportunity offers an exciting chance to broaden your horizons in the logistics and technology sectors. Here's why you should consider joining us:

  • Growth Opportunities: We're committed to your professional development, with opportunities to take on additional responsibilities, work on diverse projects, and potentially transition into leadership positions within our global structure.
  • Supportive Work Environment: Our office is designed to foster innovation and collaboration, with state-of-the-art facilities and a vibrant work culture where your ideas are valued and recognized.
  • Work-Life Balance: We understand the importance of balance in today's fast-paced world, offering flexible working arrangements and casual support roles to manage your time effectively.


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