Call Handling Specialist
2 days ago
We are a dynamic organization that values innovation and teamwork. As a Call Handling Specialist, you will be part of a close-knit team that works together to deliver exceptional results.
Key Responsibilities
The primary responsibilities of this role include working within a team of switchboard operators, handling 700 extensions, and providing top-notch customer service. You will also be responsible for screening and directing calls to the correct extension numbers or departments, managing international calls, and escalating complaints to the relevant personnel.
Qualifications and Skills
To excel in this role, you must possess a strong understanding of communication principles, including verbal and written skills. Additionally, you should have at least 2 years of experience in handling a busy switchboard, along with knowledge of the Genysis system and strong PC and keyboard literacy. Excellent telephone and customer service skills are also essential for success in this position.
Compensation
The estimated annual salary for this role is $50,000 - $65,000, based on location and experience.
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