Product Support Graduate

4 weeks ago


Cape Town, Western Cape, South Africa Parvana Full time
About Our Company
Parvana.
Parvana is a leading provider of innovative solutions to some of the world's most well-known brands. The company is committed to helping them tackle pressing business challenges. With a reputation as a trusted partner to global organizations, Parvana delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, Parvana has become known for its reliable and impactful solutions.

Job Role
This role is open to passionate students seeking training and mentorship from a skilled global team. The successful candidate will have the option to work in a hybrid capacity or in a traditional office environment. Working alongside a high-performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results.

Responsibilities
The successful candidate will be responsible for providing initial support for client payment issues, troubleshooting, and escalating as needed. They will also analyse product issues by reviewing data logs and code to identify root causes. In addition, they will assist with diagnosing issues by reviewing code snippets and logs to aid development teams. The candidate will be required to maintain clear, solution-focused communication with clients and partners, ensuring satisfaction through regular updates. They will also record recurring issues and improvements in knowledge bases and support internal metrics reporting. Furthermore, they will work with development, QA, and product teams to enhance product features and updates. The candidate will be required to test new features and patches pre-release to ensure smooth user experiences.

Requirements
The ideal candidate will have a completed degree in a related field, such as Information Technology or Computer Science. They will also require proficiency in English for effective communication in a business environment. Enthusiasm and motivation to grow/learn are essential for this role. The successful candidate will be passionate, motivated, and creative individuals eager to contribute to meaningful projects and gain valuable industry experience. They will also have the opportunity to enjoy a hybrid work model, with 3 days a week at the office in Cape Town or Centurion.

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