Retention Team Lead

3 weeks ago


Germiston, Gauteng, South Africa People Dimension Full time
Job Title: Retention Team Lead

Job Summary:

The Retention Team Lead is responsible for leading a team of retention specialists to achieve exceptional customer retention rates. This role requires a strong understanding of customer behavior, market trends, and sales strategies.

Key Responsibilities:

  • Develop and implement retention strategies to improve customer satisfaction and loyalty.
  • Lead a team of retention specialists to achieve sales targets and customer retention goals.
  • Conduct regular team meetings to discuss sales performance, customer feedback, and market trends.
  • Collaborate with other departments to ensure seamless customer experience.
  • Monitor and analyze sales data to identify areas for improvement.
  • Develop and implement training programs to enhance sales skills and customer service.
  • Provide coaching and feedback to team members to improve sales performance.
  • Identify and address customer complaints and concerns in a timely manner.
  • Develop and maintain relationships with key customers and stakeholders.
  • Stay up-to-date with industry trends and best practices in sales and customer service.

Requirements:

  • 3+ years of experience in sales or customer service.
  • Proven track record of achieving sales targets and customer retention goals.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze sales data and identify areas for improvement.
  • Strong problem-solving and decision-making skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

Interested candidates should submit their resume and cover letter to [insert contact information].


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