Fleet Operations Specialists

4 weeks ago


Durban, KwaZulu-Natal, South Africa BAKERS Full time
Fleet Trackers Customer Care Agents

At BAKERS, we're seeking highly skilled Fleet Trackers Customer Care Agents to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our fleet management clients.

Key Responsibilities:
  • Real-Time Tracking: Utilize GPS technology to monitor vehicle locations in real-time, ensuring our clients have accurate and up-to-date information about their fleet.
  • Route Optimization: Analyze traffic conditions, road closures, and other factors to suggest the most efficient routes for our clients' vehicles, reducing fuel consumption and improving delivery times.
  • Vehicle Diagnostics: Collect and analyze data on vehicle performance metrics, such as fuel consumption, engine health, and maintenance schedules, to help our clients identify potential issues early and schedule preventive maintenance.
  • Driver Behavior Monitoring: Track driver behavior metrics, including speeding, harsh braking, and idling time, to promote safe driving practices and reduce accidents.
  • Alerts and Notifications: Send alerts and notifications to our clients in case of emergencies, deviations from planned routes, or unauthorized vehicle use, ensuring they can respond quickly to potential issues.
  • Integration with Other Systems: Integrate with other systems, such as dispatch software, inventory management systems, and customer relationship management tools, to provide a comprehensive view of our clients' operations.

As a Fleet Trackers Customer Care Agent, you will be working closely with our clients to understand their unique needs and provide tailored solutions to meet their fleet management goals. If you have a passion for delivering exceptional customer service and are skilled in fleet management, we encourage you to apply for this exciting opportunity.



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