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Regional ICT Services Lead

1 week ago

Cape Town, Western Cape, South Africa Gijima Holdings Full time
About the Role:

We are seeking a highly skilled and experienced Regional Field Service Manager to join our team at Gijima Holdings.

This is an exciting opportunity to lead and manage a team of field technicians, engineers, and support staff, providing exceptional service delivery and driving business growth.

  • Key Responsibilities:
  • Manage and coordinate logistics, resource allocation, and project scheduling to optimize field service operations
  • Collaborate with clients to understand their technical requirements and provide tailored solutions
  • Monitor project schedules, allocate resources effectively, and implement process improvements to enhance service efficiency and customer satisfaction
  • Foster strong client relationships, addressing concerns and escalating issues promptly

Requirements:

  • Bachelor's degree or relevant technical qualifications
  • Minimum 5 years of experience in field service management, preferably in progressively responsible roles
  • Strong leadership skills, excellent communication, and problem-solving abilities
  • Technical expertise in IT systems, networking, hardware, software, and troubleshooting