ICT Service Delivery Executive

4 days ago


Cape Town, Western Cape, South Africa Motivity ICT Full time
About the Opportunity

We have an exciting opportunity for a Client Experience and Operations Lead to join our team. As a critical member of our operations team, you will be responsible for ensuring seamless client experiences and operational readiness.

Main Responsibilities
  • Develop and execute strategies to enhance client satisfaction and loyalty.
  • Collaborate with cross-functional teams to identify and prioritize opportunities for process improvements.
  • Cultivate relationships with key stakeholders to drive business outcomes.
  • Ensure effective communication and stakeholder management throughout the project lifecycle.
Key Requirements
  • Minimum 4 years of tertiary education in Commerce or equivalent.
  • MBA/Masters advantageous.
  • At least 5 years of management experience, including 3 years in a Client Service leadership role within the ICT industry.
  • Proven track record of delivering projects under pressure.
  • Strong leadership and interpersonal skills.


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