Current jobs related to Client Experience and Operations Lead - Cape Town, Western Cape - Motivity ICT

  • Client Experience Manager

    6 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Escalations Resolution Lead - Client Experience ImprovementWe are committed to delivering exceptional customer experiences at the Lead Generation Group. To achieve this vision, we seek an experienced Escalations Specialist Lead to manage and resolve escalated client complaints and issues.This role demands strong de-escalation techniques and conflict...

  • Senior Client Support Lead

    1 week ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Join us as an Escalations Specialist Lead and contribute to delivering exceptional customer experiences in a dynamic environment.About The PositionAs an Escalations Specialist Lead, you will be responsible for managing and resolving escalated client complaints and issues. You will also provide expert guidance and coaching to team members on complaint...

  • Client Relations Lead

    6 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Client Relations Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town6 days agoJob title: Client Satisfaction LeadDescriptionJob DescriptionLeverage your expertise as a Client Relations Lead at Lead Generation Group to deliver exceptional results.You will be responsible for resolving complex client complaints and enhancing customer...

  • Client Experience Director

    6 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Customer Service Team Manager - Job DetailsAbout the Role:We are looking for a seasoned leader to head our Service Delivery Team at Lead Generation Group. This critical role involves leading a team in providing exceptional customer service and resolving complex issues.Main Responsibilities:Developing strategies to improve customer satisfaction and reduce...

  • Customer Experience Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Lead Generation Group seeks an experienced Escalations Specialist Lead to contribute to delivering exceptional customer experiences.Key Responsibilities:Manage and resolve escalated client complaints and issues, ensuring high customer satisfaction.Provide expert guidance and coaching to team members on complaint handling and resolution.In this critical role,...

  • Customer Experience Lead

    1 day ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    About the Position:We're seeking an exceptional leader to drive customer service excellence in our organization.The ideal candidate will have a strong understanding of consumer behavior, customer service expectations, and regulatory requirements.You'll be responsible for optimizing support processes, implementing best practices, and using data analytics to...

  • Lead Customer Experience Specialist

    6 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Lead Customer Experience Specialist - Cape Town - Lead Generation GroupLead Generation Group Cape Town1 week agoAbout the Role:As a Lead Customer Experience Specialist, you'll play a critical role in shaping the customer experience at Lead Generation Group. You'll lead and mentor our support team, driving them to deliver exceptional service and meet key...

  • Remote Veterinary Operations Coordinator

    4 days ago

    Cape Town, Western Cape, South Africa Mascotte | Client & Operations Support for Vets Full time

    About Us:Mascotte is a leading provider of client and operations support services for veterinary practices. We're committed to delivering exceptional results and exceeding client expectations.Job Role:We're seeking a highly organized and detail-oriented Virtual Client Care Advocate to join our team. As a Remote Veterinary Operations Coordinator, you'll play...

  • Virtual Client Care Advocate

    4 days ago

    Cape Town, Western Cape, South Africa Mascotte | Client & Operations Support for Vets Full time

    Work with Us:Mascotte is a dynamic and growing company that values innovation, teamwork, and customer satisfaction. As a Pet Health Service Associate, you'll have the opportunity to make a real impact in the lives of pets and their owners.Job Summary:In this role, you'll provide exceptional client care and support veterinary practices with day-to-day...

  • Lead Generation Customer Experience Director

    6 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Lead Generation Customer Experience Director Job SummaryThis senior leadership role involves driving customer experience excellence across multiple teams.The ideal candidate will have a strong track record of improving customer satisfaction and loyalty, as well as experience working with complex CRM systems.Main Responsibilities:Develop and execute...

  • Client Satisfaction Manager

    6 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Client Satisfaction LeadAs a Client Satisfaction Manager, you will be responsible for enhancing overall client experience by developing strategies to improve customer satisfaction.You will work closely with clients to identify areas of improvement and implement changes to ensure high-quality service delivery.About the Job:Develop and implement strategies to...

  • Client Relations Director

    1 day ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Job Summary:We are seeking an experienced Relationships Manager Lead to join our team at Lead Generation Group.The successful candidate will be responsible for building and maintaining strong relationships with clients and internal stakeholders.Implement client satisfaction improvement strategies and develop plans to increase client loyalty.Resolve client...

  • Customer Experience Champion

    6 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    About the Role:Resolve escalated client complaints and maintain high-quality relationships.Develop and implement strategies to reduce escalation frequency.Enhance client experience through effective issue resolution.Foster strong working relationships with cross-functional teams.Leverage your expertise as a Customer Experience Champion at Lead Generation...

  • Operations Team Lead

    5 days ago

    Cape Town, Western Cape, South Africa Uptime - MSP Operations, Delivered. Full time

    We are seeking an experienced Player Operations Lead to join our team at Uptime - MSP Operations, Delivered.The ideal candidate will have a strong background in AV, KYC, risk management, and payment operations, with a proven track record of managing remote teams and driving operational improvements.As a Player Operations Lead, you will be responsible for...

  • Support Team Lead

    1 day ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Job DescriptionWe are seeking a highly skilled Support Team Lead to join our team at Lead Generation Group Cape Town.The successful candidate will be responsible for leading our support team, driving them to deliver exceptional service and meet key performance indicators.Key Qualifications:Strong leadership skills and ability to mentor the support...

  • Client Support Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Job SummaryWe are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly. The ideal candidate should have a strong understanding of US consumer behavior, customer service...

  • Client Experience Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa PPS Full time

    Job title : Client Experience ManagerJob Location : Western Cape, Cape TownDeadline : March 17, 2025Quick Recommended LinksJobs by Location Job by industries Ideal experience and qualifications:Bachelor's degree in Business, Finance, or a related field. Proven experience in client relationship management or client service within the financial services...

  • Client Support Manager Position

    4 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    We are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Lead by example and guide support representatives to meet and exceed service...

  • Relationships Manager Lead

    1 day ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Relationships Manager Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 days agoJob title: Client Relations LeadDescriptionAbout this Opportunity:We are seeking an experienced Relationships Manager Lead to join our team at Lead Generation Group. This role is ideal for a motivated individual who is passionate about building strong...

  • Lead Generation Expert

    6 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Escalations Specialist Lead - Customer Experience RoleThe Lead Generation Group is dedicated to delivering exceptional customer experiences. To achieve this goal, we need an experienced Escalations Specialist Lead to manage and resolve escalated client complaints and issues.This role requires strong de-escalation techniques and conflict resolution skills, as...

Client Experience and Operations Lead

1 week ago

Cape Town, Western Cape, South Africa Motivity ICT Full time
About the Job

We are seeking an experienced Project Manager to lead our Western Cape operations. As a key member of our team, you will be responsible for managing projects from initiation to closure, ensuring timely completion within budget and quality objectives.

Main Responsibilities
  • Develop and execute project plans to ensure timely completion within budget and quality objectives.
  • Collaborate with cross-functional teams to identify and prioritize opportunities for business growth.
  • Cultivate relationships with key stakeholders to drive business outcomes.
  • Ensure effective communication and stakeholder management throughout the project lifecycle.
Key Requirements
  • Minimum 4 years of tertiary education in Commerce or equivalent.
  • MBA/Masters advantageous.
  • At least 5 years of management experience, including 3 years in a Client Service leadership role within the ICT industry.
  • Proven track record of delivering projects under pressure.
  • Strong analytical and problem-solving skills.