Executive Director of Operations
1 month ago
We are seeking a seasoned General Manager to lead the final build phase and ensure a seamless transition into operation of our brand-new property, set to open in 2025. As a key member of our team, you will oversee the implementation of The Royal Portfolio's Standard Operating Procedures, ensuring they meet our Group's meticulous standards.
Main Responsibilities:- Construction - Collaborate with Project Managers, Architects, Designers, and Contractors to ensure the property functions optimally.
- Leadership - Recruit, onboard, train, and manage a full team, including performance management and disciplinary actions.
- Hotel Operations - Oversee purchasing, implement SOPs, train staff, and ensure smooth running of all departments.
- Budgeting - Assist departments and management in remaining on budget.
- Guest Relations - Foster positive guest feedback and maintain a visible and accessible presence to guests at all times.
- Asset Upkeep - Ensure the functionality and maintenance of buildings, equipment, furniture, grounds, and other assets.
- Previous experience in a 5-star Lodge environment, with a minimum of 5 years in a Management role.
- Diploma or Degree in Hotel Management.
- Strong Food & Beverage knowledge and awareness of industry trends.
- South African Wine Academy or WSET course completion.
- Experience working across all departments of a hotel/lodge operation.
- Fair knowledge of general maintenance.
- Proficiency in Opera and Micros, as well as Word, Excel, Outlook, and Teams.
- Ability to handle pressure and work well in a team environment.
- Excellent communication and interpersonal skills.
- Highly organized and approachable, with a mature attitude to business.
- Passionate about sustainability and the environment.
The ideal candidate will be a dedicated and driven individual who is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous, and a valid work permit is essential if you are not in possession of a South African ID document. A pre-employment polygraph test is a requirement for all staff at Thornybush Nature Reserve.
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