Digital Brand Ambassador

3 days ago


Durban, KwaZulu-Natal, South Africa First Group Management Ltd Full time

Job Description:

We are seeking a highly skilled Digital Brand Ambassador to join our team at First Group Management Ltd. In this role, you will be responsible for overseeing and engaging with all reviews, complaints, and mentions related to our brand across various social media platforms.

About the Role:

This is an excellent opportunity to showcase your expertise in social media management and customer service. As a Digital Brand Ambassador, you will be responsible for maintaining our online reputation, fostering community engagement, and ensuring customer satisfaction.

Key Responsibilities:

  • Maintain a high level of professionalism when handling customer complaints and feedback
  • Develop and implement strategies to enhance our online presence and engagement
  • Monitor and respond to reviews, comments, and messages across all social media platforms
  • Analyze social media metrics and provide insights to improve our online strategy
  • Stay up-to-date with industry trends and best practices in social media management

Requirements:

  • Target/achievement driven
  • Strong organizational and self-motivation skills
  • Influence, integrity, and excellent communication skills (verbal & written)
  • Good telephone and email etiquette
  • Ability to work under pressure
  • Dependable, accurate, organized, and able to multitask
  • Develop and maintain relationships with customers
  • High work standards and handle high volumes of complaints effectively
  • Self-management, attention to detail, and ability to learn in social media management, customer service, or a related field

What We Offer:

  • A competitive salary of $55,000 - $65,000 per year, depending on experience
  • A dynamic and supportive work environment
  • Ongoing training and professional development opportunities

How to Apply:

If you are a motivated and experienced digital brand ambassador looking for a new challenge, please submit your application, including your resume and a cover letter, to us.



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