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Technical Support Specialist

2 months ago

Edenvale, Gauteng, South Africa Emporium Full time
Technical Support Manager

Emporium is seeking a highly skilled Technical Support Manager to join our team.

Key Responsibilities:

  • Provide technical support and guidance to clients and internal teams.
  • Manage and maintain a high level of technical knowledge and expertise in areas such as PC hardware and software, networks, and basic electronics.
  • Lead a team of support technicians and help desk operators to ensure excellent customer service and technical support.
  • Develop and implement technical support processes and procedures to improve efficiency and effectiveness.
  • Collaborate with other departments to ensure seamless integration of technical support services.

Requirements:

  • Minimum GR12 qualification, with a recommended Electronics/iT Technical Diploma or BTech degree.
  • Proven experience as a Support Technician/Help Desk operator and working with clients.
  • Good knowledge of CCTV, Access Control, Alarms, Gatemotors, and Electric Fence, and ability to technically support these products.
  • Own vehicle and driver's license for work-related travel.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.