Social Media Engagement Specialist

2 months ago

Cape Town, Western Cape, South Africa Boldr Full time

ABOUT BOLDR

  • Boldr is the pioneering global B-Corp focused on providing exceptional client experiences while fostering access to dignified and meaningful employment in communities worldwide.
  • Our diverse global team is driven by a shared commitment to connect individuals with common values to create a positive Boldr impact.
  • We currently employ over a thousand team members across five countries, with an ambitious goal to expand our workforce to over 5,000 by 2027.

OUR CORE VALUES

  • Authenticity is the foundation of meaningful connections.
  • Curiosity fuels our best work.
  • We thrive by being dynamic and adaptable.
  • Our success is rooted in a combination of ambitious vision and operational excellence.
  • Empathy is at the heart of all great partnerships.
ROLE OVERVIEW

As a Social Media Engagement Specialist, you will be tasked with managing and addressing customer inquiries and feedback across various social media platforms. Your contributions will be crucial in enhancing our brand's online visibility and ensuring customers receive prompt and personalized assistance.

WHY WE VALUE YOU

We seek individuals driven by impact who are passionate about supporting Boldr's growth and mission. Our team members are expected to partner in our success by giving their utmost in every endeavor, sharing their unique talents, and embodying our core values: Curious, Dynamic, and Authentic.

KEY RESPONSIBILITIES

Social Media Management:

  • Monitor and engage with customer inquiries and comments across social media channels, including Facebook, Instagram, WhatsApp, and LinkedIn.
  • Provide timely and accurate responses to customer inquiries.

Customer Engagement:

  • Foster and maintain positive relationships with customers through social media interactions.
  • Recognize and appreciate positive customer feedback while addressing concerns with empathy and professionalism.

Issue Resolution:

  • Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction.
  • Collaborate with support teams as needed to address complex issues.

Content Sharing:

  • Disseminate relevant content, updates, and announcements on social media platforms to engage and inform our customer base.

Feedback Loop:

  • Compile and report customer feedback, trends, and insights from social media to relevant teams within the organization.
  • Advocate for product and service improvements based on social media feedback.

Social Media Guidelines:

  • Adhere to company policies and guidelines when representing the brand on social media platforms.
  • Maintain a consistent and professional brand voice.
WHAT WE APPRECIATE IN YOU

YOU ARE...

  • Curious and authentic, aligning with our values.
  • An analytical thinker with a keen eye for detail.
  • Passionate about ensuring client satisfaction.

YOU POSSESS...

  • A bachelor's degree in marketing or a related field.
  • A minimum of 2 years of experience in social media management, particularly with Meta advertising.
  • A strong understanding of various social media platforms and their best practices.
  • Experience with social media support tools, such as Klaviyo, is preferred.
  • Excellent written communication skills, capable of crafting engaging and concise responses.
  • An empathetic and customer-centric mindset, adept at resolving issues effectively.
  • The ability to thrive in a fast-paced and dynamic environment.

BENEFITS

Competitive salary and comprehensive benefits package.

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