Customer Service Team Lead

1 week ago


Cape Town, Western Cape, South Africa Surgo HR & Training Full time

Job Overview

We are seeking a skilled Junior Customer Experience Manager to join our team at Surgo HR & Training. The successful candidate will be responsible for assisting the CSR Team Supervisor in managing a team of German-speaking CSRs.

The ideal candidate will have experience in customer service, with some supervisory or team lead experience preferred. They will also possess strong communication and problem-solving skills, as well as the ability to support team members and manage escalated issues.

About the Role

  • Assist the CSR Team Supervisor in leading the team of CSRs.
  • Support daily operations and ensure adherence to service standards.
  • Handle escalated customer issues and provide resolution.
  • Assist in training and onboarding new team members.
  • Monitor team performance and provide feedback to the Team Supervisor.


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