Risk Management Associate
4 days ago
Monash University is seeking a Risk Management Associate to join our team for a 12-month contract role.
In this role, you will be responsible for identifying and mitigating potential risks, ensuring compliance with internal policies, and reporting any suspicious activity.
You will also assist in event response planning, support temporary staff, and actively contribute to the overall success of claims handling during events.
Key Responsibilities:
- Customer Service Excellence: Deliver professional service to customers, Repairers, Assessors, Building Coordinators, and Stakeholders, adhering to our standards of excellence.
- Proactive Risk Management: Identify and mitigate potential risks, ensure compliance with internal policies, and report any suspicious activity.
- Event Coordination: Assist in event response planning, support temporary staff, and actively contribute to the overall success of claims handling during events.
Key Qualifications and Experience:
- Minimum of 3 years of experience in customer service or leadership roles.
- Solid understanding of the general insurance industry and claims processes.
- Experience with Suncorp's Claim Centre & in4Mo, or ability to quickly acquire this knowledge.
- Exceptional customer service skills, with a proven track record of delivering brilliant customer experiences.
- Strong communication and stakeholder management skills, with an ability to build and maintain effective relationships with both internal and external stakeholders.
We offer a range of benefits, including flexible work arrangements, exclusive employee discounts, and wellness initiatives, as well as opportunities for professional development and growth.
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Risk Management Professional
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