Technical Specialist, Global Solutions

2 days ago


Johannesburg, Gauteng, South Africa Caterpillar Full time

Caterpillar Inc. is the world's leading manufacturer of heavy machinery and equipment. We are seeking a highly skilled Technical Representative to join our mining team in Johannesburg.

Job Overview

In this pivotal role, you will assist with product problem management within an assigned territory or industry. Your goal is to maximize customer loyalty while minimizing the commercial impact of customer complaints related to products, applications, and maintenance requirements.

Key Responsibilities
  • Provide input to Service Operations Specialists for shop operations, service process improvements, and systems.
  • Drive and support Dealer Product Problem Management process.
  • Build dealer's technical capabilities to identify and repair product deficiencies.
  • Provide technical guidance and counselling dealers on presentations designed to inform customers of service advantages.
  • Direct dealers in managing Product Improvement Programs cost-effectively and within designated timeframes.
  • Collaborate internally with business partners to deliver product defect fixes for our end users in partnership with our dealers.
Requirements

We are looking for a highly skilled and experienced individual with:

  • A completed bachelor's degree in engineering or related field.
  • 6 years minimum experience in a similar role.
  • Strong technical capabilities.
  • Demonstrated ability to work autonomously in a fast-paced environment.
  • Previous experience of working in a multinational company.
Benefits

This position offers a competitive salary package, including:

  • An estimated annual salary of $120,000 - $180,000, depending on experience.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to global training and resources.
About Caterpillar

Caterpillar Inc. is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. As a Fortune 100 company, we offer exceptional value to our customers and are dedicated to building a better, more sustainable world.



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