Technical Solution Specialist

1 month ago


Johannesburg, Gauteng, South Africa NTT DATA Full time

About the Role

This is a challenging opportunity for an experienced Technical Solution Specialist to join our team at NTT DATA.

Job Summary

We are seeking a highly skilled Implementation Engineering Expert to work with clients and deliver high-quality technical solutions. The ideal candidate will have strong technical expertise, excellent communication skills, and a passion for problem-solving.

Responsibilities

  • Configure and install technical systems, applications, or process designs for client's purchased or outsourced technology and business process solutions.
  • Work directly with clients to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.
  • Test and troubleshoot functionality of installed systems; identify and document technical issues to be escalated to product and system integration teams for resolution.
  • Provide feedback based on client experiences to product and professional services teams for product and process improvements.
  • May work directly with clients on-site or provide installation support remotely.

Key Responsibilities

  1. Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
  2. Take responsibility for problem resolution and troubleshooting.
  3. Respond to escalated client requests and support client applications to a first line resolution.
  4. Escalate complex problems to the relevant third parties.
  5. Assist with the documentation of standard operating procedures relating to installations and fixes.
  6. Compile and maintain project administration.
  7. Conduct elementary presentations within the customer's organisation.
  8. May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
  9. Expected to take ownership of relevant technologies according to domain or specialization.

Requirements

  • Basic understanding and appreciation of technical design and business principles.
  • Demonstrates fundamental project management and administration ability.
  • Display customer engagement skills.
  • Demonstrate relevant domain specialist knowledge.
  • Good verbal communication skills.
  • Client focused and display a proactive approach to solving problems.
  • Ability to work under pressure.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.

We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Salary Information

The estimated salary for this role is between $80,000 and $110,000 per annum, depending on experience and location.

EEO Policy

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.



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