Customer Training Support Specialist

4 days ago


Somerset West, Western Cape, South Africa Emporium Human Capital Full time

**Job Summary:**

We are seeking a skilled Customer Training Support Specialist to join our team at Emporium Human Capital.

As a key member of our organization, you will be responsible for creating and managing training plans with customers, reporting on training progress, and providing system training and customer support.

Key Responsibilities:

  • Create and manage customized training plans with customers to meet their specific needs.
  • Develop and implement effective strategies to enhance the customer experience through efficient training delivery.
  • Provide high-quality system training to customers, ensuring they have the necessary skills to utilize our solutions effectively.
  • Offer exceptional customer support, resolving queries and recommending solutions to guide users through features and functionalities.
  • Collaborate with clients to coordinate each training project from start to finish, ensuring successful outcomes.
  • Communicate process successes and failures to stakeholders to identify areas for improvement and implement corrective actions.

Requirements:

  • Bachelor's Degree in Accounting or equivalent; or 3+ years of bookkeeping experience.
  • Intermediate Excel proficiency and proficiency in Microsoft Office (Word, Outlook, PowerPoint).
  • Strong analytical and problem-solving skills, with attention to detail and ability to multitask.
  • Customer service and support experience; training or consulting background an asset.

About Us:

Emporium Human Capital is a leading provider of innovative solutions and services. We pride ourselves on fostering a culture of excellence, teamwork, and continuous learning. If you're passionate about delivering exceptional customer experiences and growth opportunities, we encourage you to apply for this exciting role.



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