Senior Hospitality Manager

5 days ago


Polokwane, Limpopo, South Africa Bright Placements Full time

About the Role:

The Guest Experience Director will lead and manage our hotel operations, ensuring seamless guest experiences. Key responsibilities include:

  • Leading department heads to deliver exceptional results
  • Conducting performance evaluations to identify areas for improvement
  • Managing staffing levels to meet business demands

Financial Responsibilities:

The Guest Experience Director will also be responsible for:

  • Budgeting and monitoring expenses to optimize hotel profitability
  • Maintaining health and safety standards to ensure a secure working environment

Collaboration and Performance Reporting:

The Guest Experience Director will work closely with sales and marketing teams to:

  • Promote hotel services to drive bookings
  • Prepare and present performance reports to senior management

Requirements:

To succeed in this role, candidates should possess:

  • A Bachelor's degree in Hospitality Management or a related field
  • A Master's degree is preferred
  • 5-7 years of hotel operations experience, including at least 3 years in a managerial role in a 4 or 5-star hotel
  • A flexible schedule, including weekends and holidays, to ensure hands-on involvement during peak periods


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