Senior Hospitality Manager
3 weeks ago
About the Role:
The Guest Experience Director will lead and manage our hotel operations, ensuring seamless guest experiences. Key responsibilities include:
- Leading department heads to deliver exceptional results
- Conducting performance evaluations to identify areas for improvement
- Managing staffing levels to meet business demands
Financial Responsibilities:
The Guest Experience Director will also be responsible for:
- Budgeting and monitoring expenses to optimize hotel profitability
- Maintaining health and safety standards to ensure a secure working environment
Collaboration and Performance Reporting:
The Guest Experience Director will work closely with sales and marketing teams to:
- Promote hotel services to drive bookings
- Prepare and present performance reports to senior management
Requirements:
To succeed in this role, candidates should possess:
- A Bachelor's degree in Hospitality Management or a related field
- A Master's degree is preferred
- 5-7 years of hotel operations experience, including at least 3 years in a managerial role in a 4 or 5-star hotel
- A flexible schedule, including weekends and holidays, to ensure hands-on involvement during peak periods
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