Client Experience Director

2 weeks ago


Cape Town, Western Cape, South Africa Plus1X Solutions (Pty) Ltd Full time
Client Experience Manager

We're seeking a seasoned professional to lead our service delivery efforts and drive customer satisfaction. As a Client Experience Manager, you'll be responsible for building strong relationships with clients, managing service delivery teams, and ensuring financial success while maintaining high service standards.

Key Responsibilities:

  • Develop and implement strategies to deliver exceptional customer experiences
  • Lead service delivery teams to achieve financial and operational goals
  • Collaborate with cross-functional teams to drive business growth and improvement
  • Monitor and analyze key performance indicators to inform business decisions

Requirements:

  • At least five years of experience in operations and service delivery
  • Strong leadership and communication skills
  • Matric certification and ITIL Foundation required
  • Postgraduate degrees or leadership training a plus

Join Plus1X Solutions (Pty) Ltd in shaping exceptional customer experiences and driving business success.


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