Retention Campaign Manager

4 days ago


Centurion, Gauteng, South Africa Sabenza IT Recruitment Full time
About the Role:

We're looking for a seasoned Retention Campaign Manager to join our team. In this role, you'll be responsible for developing and executing comprehensive retention strategies that drive customer satisfaction and loyalty.

Main Responsibilities:
  • Develop and implement retention campaigns that leverage data-driven insights and predictive modeling.
  • Collaborate with cross-functional teams to optimize communication performance across multiple channels.
  • Utilize your sales management expertise to drive operational excellence within our retention call center model.
  • Leverage your consumer marketing experience to craft innovative acquisition and re-contracting campaigns.
  • Manage agency/vendor relationships to maximize ROI on retention initiatives.
  • Analyze CRM and consumer analytics data to identify opportunities and inform strategic decision-making.


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