Sales Operations Lead

4 days ago


Centurion, Gauteng, South Africa Nubia Consulting Full time
Sales Operations Position

We are looking for a skilled Sales Operations Lead to join our team. In this role, you will be responsible for leading the retentions team, developing and executing data-led retention tactics, and collaborating with sales managers to analyze program performance.

Responsibilities
  • Lead the retentions team to achieve customer retention goals.
  • Develop and maintain quality improvement programs and offboarding processes.
  • Produce monthly reports on program performance and compile reports for sales managers.
  • Implement targets relating to productivity and quality, including engaging in new features and product launches.
Requirements

To be successful in this role, you will need:

  • A degree or diploma in a relevant field.
  • Experience in retentions, sales operations, customer experience, customer support, and consumer marketing.
  • Knowledge of churn reduction tactics, acquisition and re-contracting campaigns, data analysis, and vendor management.


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