Customer Loyalty Officer

4 days ago


Centurion, Gauteng, South Africa Nubia Consulting Full time
Business Development Role

Nubia Consulting is seeking a Customer Loyalty Officer to join our team. In this role, you will be responsible for leading the retentions team, developing and executing data-led retention tactics, and collaborating with sales managers to analyze program performance.

Responsibilities
  • Lead the retentions team to drive customer retention initiatives.
  • Develop and maintain quality improvement programs and offboarding processes.
  • Produce monthly reports on program performance and compile reports for sales managers.
  • Implement targets relating to productivity and quality, including engaging in new features and product launches.
Requirements

To be successful in this role, you will need:

  • A degree or diploma in a relevant field.
  • Experience in retentions, sales operations, customer experience, customer support, and consumer marketing.
  • Knowledge of churn reduction tactics, acquisition and re-contracting campaigns, data analysis, and vendor management.


  • Centurion, Gauteng, South Africa Customer Loyalty Consultants Full time

    About Customer Loyalty Consultants">Customer Loyalty Consultants (CLC) is a dynamic and forward-thinking company based in Gauteng, committed to delivering excellence in the Short-Term Insurance Industry.We pride ourselves on innovation, professionalism, and a commitment to our clients' success. Our DevOps Department is seeking an Intermediate Systems...


  • Centurion, Gauteng, South Africa Customer Loyalty Consultants Full time

    Job OverviewWe are seeking a skilled Claims Team Leader to join our dynamic team at Customer Loyalty Consultants.The successful candidate will be responsible for assisting with the daily running and management of the Division, ensuring that Service Level Agreements are met as per Binder Agreements.

  • HR Business Partner

    6 hours ago


    Centurion, Gauteng, South Africa Customer Loyalty Consultants Full time

    Customer Loyalty Consultants is a leading provider of services in the Short-Term Insurance Industry. We strive to deliver exceptional results, driven by innovation, professionalism, and a client-centric approach.Job Description:The successful candidate will be responsible for:Administering employee benefits, including leave management and policy...


  • Centurion, Gauteng, South Africa Customer Loyalty Consultants Full time

    At Customer Loyalty Consultants, we are dedicated to delivering excellence in the Short-Term Insurance Industry. As a dynamic and forward-thinking company, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.Position Overview:We are seeking an HR Generalist to join our team, responsible for carrying out...

  • Claims Team Leader

    9 hours ago


    Centurion, Gauteng, South Africa Customer Loyalty Consultants Full time

    CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.CLC is currently hiring a Claims Team Leader to join our...


  • Centurion, Gauteng, South Africa Customer Loyalty Consultants Full time

    RequirementsTo be considered for this role, you must have:A Grade 12 certificate or equivalent Level 4 qualification issued by SAQAA clear Credit and Criminal RecordShort-Term Insurance Claims experience in Personal and Commercial LinesRelevant FAIS Credits & FAIS RE5 (compulsory)Computer Literacy – MS Office: Word, Excel, OutlookReliable transportA...


  • Centurion, Gauteng, South Africa Rehab Group Full time

    Loyalty and Benefits ExpertWe are seeking a highly skilled Loyalty and Benefits Expert to join our team. As a key member of the AVBOB Member Rewards programme, you will be responsible for addressing member inquiries, resolving queries, and enhancing customer satisfaction through timely communication and engagement.Main Responsibilities:Support the Member...

  • HR Generalist

    9 hours ago


    Centurion, Gauteng, South Africa Customer Loyalty Consultants Full time

    CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.POSITION INFO :Job Description Overview :We are recruiting for...


  • Centurion, Gauteng, South Africa Customer Loyalty Consultants Full time

    As a key member of our team, the successful candidate will play a vital role in driving excellence in the Short-Term Insurance Industry.Key Responsibilities:The ideal candidate will be responsible for:Carrying out responsibilities in the following functional areas:Benefits administration, including leave management and policy implementation.Employee...


  • Centurion, Gauteng, South Africa Customer Loyalty Consultants Full time

    Key ResponsibilitiesAs a Claims Team Leader, you will be responsible for:Assisting with the daily running and management of the DivisionEnsuring that Service Level Agreements are met as per Binder AgreementsManaging claims consultants to ensure efficient service levels to internal and external clientsPreparing and analysing claims management reports


  • Centurion, Gauteng, South Africa Customer Loyalty Consultants Full time

    CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.CLC is currently hiring an Intermediate Systems Developer...


  • Centurion, Gauteng, South Africa Customer Loyalty Consultants Full time

    Responsibilities:">As an Intermediate Systems Developer, you will focus on developing all server-side logic, defining and maintaining the central database, and ensuring high performance and responsiveness to requests from the front end.You will also be responsible for integrating the front-end elements built by co-workers into the application.A basic...


  • Centurion, Gauteng, South Africa Fusion Personnel Full time

    Job Overview:Customer Liaison Officer to manage customer interactions, ensure smooth service experiences and uphold high customer satisfaction standards. This role involves handling inquiries, coordinating repairs and acting as a bridge between customers, technicians and the service center team. The officer will also address customer escalations and drive...


  • Centurion, Gauteng, South Africa Evetech Full time

    Apply for Customer Relations Officer PositionWe are looking for innovative, hard-working, and talented individuals that are keen for exciting challenges and opportunities to help drive our vision as the leading IT and gaming retailer in South Africa.Job Title:Customer Relations OfficerJob Type:Full TimeDepartment:SupportNo. of Vacancies:2Minimum...


  • Centurion, Gauteng, South Africa WNS Full time

    Company OverviewWNS Global Services Inc. is a global Business Process Management (BPM) leader that offers business value to its clients by combining operational excellence with deep domain expertise in key industry verticals.Globally, the group's professionals serve across delivery centers in multiple countries worldwide.The company has been in operation...


  • Centurion, Gauteng, South Africa WNS Full time

    About UsWNS Global Services Inc. is a global Business Process Management (BPM) leader that provides end-to-end business solutions to clients worldwide.We combine operational excellence with deep domain expertise in key industries to deliver exceptional value to our clients. Job DetailsJob Title: Client Support AgentPrimary ObjectiveThe primary goal of this...


  • Centurion, Gauteng, South Africa Aim Personnel Full time

    Job OverviewAim Personnel is seeking a highly skilled Customer Service Team Lead to manage our call centre operations in Midrand. As a senior leader, you will be responsible for driving customer satisfaction and ensuring seamless communication between customers and our team.Key ResponsibilitiesLead a team of customer service representatives to achieve...


  • Centurion, Gauteng, South Africa The Building Company Full time

    Are you looking for a challenging and rewarding career opportunity?As a Customer Service and Sales Lead, you will be responsible for leading a team of sales professionals and driving sales growth through strategic planning and execution.Key ResponsibilitiesDevelop and implement sales strategies to achieve business objectives.Mentor and coach sales team...


  • Centurion, Gauteng, South Africa Rochester Furniture LTD. Full time

    Our Team: We are a dedicated and passionate team at Rochester Furniture LTD., committed to delivering exceptional customer experiences and driving business success.We are seeking a talented Sales Rep to join our team, contributing to our mission of providing top-notch service and quality products to our customers.Responsibilities:Develop and execute sales...

  • Senior Brand Officer

    6 hours ago


    Centurion, Gauteng, South Africa Road Accident Fund Full time

    Job DescriptionThe Road Accident Fund is seeking a talented Senior Brand Officer to lead our brand management efforts in Gauteng. As a key member of our team, you will be responsible for developing and implementing effective brand strategies that drive consumer engagement and loyalty.About the PositionDevelop and execute comprehensive brand plans that align...