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Team Leader: Personal Lines Underwriting

4 weeks ago

Centurion, Gauteng, South Africa iMasFinance Full time
Job title : Team Leader: Personal Lines UnderwritingJob Location : Gauteng, CenturionDeadline : April 21, 2025Quick Recommended Links
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Key Responsibilities: 

As the Team Leader, you will:

  • Monitor and manage claims activities to ensure claims are handled accurately and timeously and in accordance with processes and procedures.
  • Reporting of claims and claim follow-ups in accordance with agreed processes.
  • Completing of month end processes
  • Ensure compliance with regulatory standards.
  • Ensure that monthly campaigns are managed and completed successfully.
  • Daily monitoring and reporting on the Robotic Process Automation (RPA) active projects.
  • Daily measurement of team's performance and reporting.
  • Manage the outstanding debt protection (ODP) policies.
  • Liaise with internal external stakeholders and insurers to ensure smooth service delivery.
  • Handle all escalated claims, complaints and cancellations.
  • Manage the retention team, retention efforts and cancellation ratio of policies.
  • Complete special exercises on cancellations and retentions.
  • Identify compliance risk and recommend corrective action
  • Implement and monitor corrective measures to minimise compliance risk
  • System testing according to new releases.
  • Ensure the resolution of all audit items in the Customer Service department
  • Recruitment, selection, and onboarding of new employees.
  • Proactive performance and consequent management
  • Facilitate on the job training as and when required.
  • Implement disciplinary processes and reward/recognition initiatives.
  • Coach and mentor the team to drive continuous improvement.

Qualifications and Experience

  • National Senior Certificate (Matric)
  • Regulatory Exam (RE 5)
  • FSCA-recognized qualification on NQF Level 4
  • 2-3 years' claims experience within the short-term insurance industry, in a Contact Centre environment
  • 2-3 years' experience in a supervisory role 
  • Valid Driver's License (manual transmission)
  • Insurance  jobs