IT Operations Excellence Lead
2 weeks ago
We are committed to fostering a diverse and inclusive work environment. We strive to attract and retain top talent by offering competitive compensation and opportunities for growth.
About the Role
The IT Operations Excellence Lead will be responsible for ensuring the seamless delivery of IT services in Private Banking. This involves overseeing end-to-end service management, collaborating across teams, and driving alignment with strategic goals.
Main Responsibilities
This role requires a candidate who can:
- Oversight the delivery of IT services to ensure reliability, availability, and performance for critical Private Banking systems
- Serve as the primary point of contact for service-related issues, escalations, and requests
- Ensure adherence to SLAs and OLAs, and drive accountability for resolving incidents and fulfilling service requests
- Monitor service performance and identify opportunities for improvement
Key Skills and Competencies
The successful candidate will possess:
- Technical Expertise: Understanding of IT operations and monitoring tools
- Communication: Excellent verbal and written communication skills for technical and non-technical audiences
- Problem-Solving: Strong analytical skills to resolve complex issues effectively
- Customer Focus: Ability to anticipate and meet the needs of Private Banking clients and stakeholders
- Process-Oriented: Knowledge of ITIL, incident/problem management, and continuous improvement methodologies
Compensation and Benefits
The estimated salary for this role is approximately $120,000 per annum, depending on location and experience. Investec offers a comprehensive benefits package, including health insurance, retirement planning, and opportunities for professional development.
About Investec
At Investec, we value intelligent, energetic people filled with passion, integrity, and curiosity. We foster a culture that encourages flexibility, ambiguity, and innovation. Our team is comprised of individuals who manage themselves and build strong relationships to achieve exceptional results.
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