Client Operations Liaison

21 hours ago


Cape Town, Western Cape, South Africa Nermai Solutions Full time
Job Overview

We are seeking a highly skilled and experienced Client Operations Liaison to join our team at Nermai Solutions. In this role, you will be responsible for managing client relationships, optimizing operational processes, and driving client satisfaction.

Responsibilities:
  • Manage client relationships and act as a point of contact for all operational and service-related matters.
  • Conduct research and analysis to resolve client issues or improve processes.
  • Develop and write detailed training manuals, conduct on-site training for clients, and ensure teams are equipped with the knowledge and tools to perform their roles accurately.
  • Create processes and procedures for clients, including creating flow charts, to streamline operations and improve efficiency.
  • Monitor client satisfaction through regular follow-ups and resolve any client issues or concerns.
Requirements:
  • Proven experience in client operations, account management, or customer service management.
  • Strong analytical and problem-solving skills, with the ability to interpret client data and devise strategic solutions.
  • Experience in writing training manuals and conducting on-site training sessions.
  • Ability to create processes, procedures, and flow charts to improve operational efficiency.
What We Offer:

We offer a competitive salary range of $70,000 - $90,000 per year, depending on experience, as well as hybrid working options and opportunities for professional growth and development.



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