Operations and Client Relationship Manager
5 days ago
Nermai Solutions is looking for a skilled Operations and Client Relationship Manager to lead our client operations team. This is an exciting opportunity for a proactive, results-oriented professional who is passionate about client service and operational excellence.
We are seeking someone with 5+ years of experience in client operations, customer service management, team leadership, and recruitment. The ideal candidate will be able to create processes, procedures, and flow charts to improve operational efficiency, and provide excellent communication skills (both written and verbal) to present complex information in a clear, concise manner.
This role comes with a competitive salary of $90,000 - $125,000 per year, plus opportunities for professional growth and development. When not required at client premises, the position allows for a hybrid working arrangement.
Key Responsibilities:- Manage client relationships, optimize operational processes, and drive client satisfaction.
- Conduct research as needed to resolve client issues or improve processes.
- Develop and write detailed training manuals, conduct on-site training for clients, and ensure teams are equipped with the knowledge and tools to perform their roles accurately.
- Create processes, procedures, and flow charts to improve operational efficiency.
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