Risk and Compliance Specialist

3 days ago

Johannesburg, Gauteng, South Africa First Risk and Advisory Services (Pty) Ltd Full time

Job Summary

We are seeking a highly skilled and experienced Risk and Compliance Specialist to join our team at First Risk and Advisory Services (Pty) Ltd. The successful candidate will be responsible for providing required support and services to both internal and external stakeholders related to policy administration, ensuring continuous service to customers within agreed service level agreements.

Key Responsibilities

  • Achieve net profit growth for the business by managing costs and expenses within approved budgets.
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.
  • Cultivate and manage objective working relationships with various stakeholders, including end-users, SMEs, project managers, and senior staff members.
  • Manage existing clients and grow the portfolio through making contact and generating leads.
  • Resolve all customer queries efficiently and within agreed timelines.
  • Maintain expert knowledge on specific products, pricing, application procedures, processing, and timelines to drive and achieve relevant sales targets.
  • Control the effective service for settlements in the business through insurance claims.
  • Provide sales support efficiencies and services to ensure retention of clients.
  • Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information.
  • Comply with governance in terms of legislative and audit requirements.
  • Gather and distribute relevant business information.
  • Manage own development to increase own competencies.

Requirements

  • Must have experience in Commercial and Personal Lines.
  • Short-term insurance experience.
  • RE Certificate.
  • DOFA statement – dated not longer than 3 months.
  • Copies of qualifications completed.
  • Product specific training.
  • Certificates for CPD hours completed, for the 3-year cycle.
  • 3+ years' experience.

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