IT Service Delivery and Operations Lead
5 days ago
Embrace a dynamic role as an IT Service Delivery and Operations Lead at iOCO Infrastructure Services, where we empower clients to conquer their business challenges through innovative IT infrastructure solutions.
We are seeking a seasoned professional with 8-10 years of experience in service delivery, operations, or a similar leadership role to spearhead our service delivery initiatives. As the ideal candidate, you will be responsible for overseeing end-to-end delivery of services, ensuring adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), including reporting.
Key responsibilities include:
- Stakeholder and Client Relationship Management: Conducting regular service reviews to discuss performance, address issues, and escalate concerns.
- Continuous Improvement: Optimizing service delivery processes and managing innovative initiatives to drive efficiency and excellence.
- Financial and Contract Management: Overseeing financial aspects, contract administration, and risk management to ensure compliance and minimize potential risks.
To excel in this position, you should possess:
- A Bachelor's degree in Information Technology or a related field, or an equivalent qualification.
- ITIL certification is highly valued.
- Project management skills are advantageous but not mandatory.
This is a permanent position based in Midrand, offering a competitive salary range between R1,200,000 - R1,500,000 per annum, depending on experience and qualifications.
Why choose us? At iOCO Infrastructure Services, we prioritize delivering exceptional client experiences through sustainable, innovative IT infrastructure solutions. We foster a culture of collaboration, innovation, and excellence, empowering our team members to thrive and grow professionally. Our clients' satisfaction drives our success, and we strive to create a work environment that fuels passion, creativity, and achievement.
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