Business Banking Specialist
2 weeks ago
Job Summary
We are seeking a highly skilled Business Banking Specialist to join our team at FirstRand Group. As a Business Banking Specialist, you will be responsible for managing and growing a portfolio of Small and Medium Enterprises with high profit generation.
Key Responsibilities
- Conclude telephonic sales aligned to set targets via focused campaigns to further entrench and increase profitability of the existing Business Banking and Commercial Base.
- Identify customer needs and provide information on a broad range of the business's and groups products and services.
- Provide simple and complex sales support to clients relating to Transactional Banking, Product and Credit Sales through outbound technology platforms.
- Maintain and develop new and existing relationships to customers through appropriate propositions and ethical sales methods.
- Plan and prioritize personal sales activities and customer/prospect contact towards achieving agreed business aims.
- Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
- Consistent delivery of high-quality sales with each customer interaction with full accountability on client experience.
- Update the existing databases with changes and the status of each customer/prospective customer.
- Arrange/facilitate for the finalization of documentation and information to customers and related parties to conclude on sales.
- Understand and own key performance indicators track and improve own performance with Personal Development Plans and achievement of Sales Targets.
- Manage risk and ensure adherence to compliance process.
Qualification Requirements
- FAIS Compliant (RE5)
- NQF5 (Financial)
- 2-year Customer Care/Call Centre environment experience
- Experience of dealing with high-level customer queries in a Customer Care environment
Company Overview
FirstRand Group is a leading financial services organization that supports the recruitment and advancement of individuals with disabilities. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
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