Strategic Operations Coordinator

2 weeks ago

Johannesburg, Gauteng, South Africa Uplift People Consulting Full time
About Uplift People Consulting

We are a dynamic agency specializing in global talent search, covering multiple regions, and dedicated to connecting professionals with organizations that share our values.

About Our Client

Our client is a leading global beauty and wellness company with a strong presence in over 60 countries, renowned for their commitment to using natural ingredients and sustainable practices.

Job Overview

We are seeking an experienced and detail-oriented Operations Manager to join our team. In this role, you will drive business growth by optimizing warehousing, distribution, and importation processes while ensuring alignment with the company's strategic goals.

Key Responsibilities

  • Oversee and streamline critical operational functions, including inventory management, pick and pack operations, distribution, budgeting, importation, compliance, and customer service.
  • Collaborate with the marketing team to maintain optimal inventory levels, eliminate obsolete materials, and reduce storage costs with third-party logistics providers.
  • Develop and implement efficient pick and pack operations, ensuring customer satisfaction and cost reduction while meeting operational KPIs.
  • Build relationships with transportation companies and support global purchasing teams in price negotiations for last-mile delivery tenders.
  • Create, manage, and achieve operational department budgets, analyzing variances and initiating corrective actions.
  • Lead the importation process to ensure timely delivery of goods, collaborating with the global planning team to improve stock availability.
  • Ensure logistics operations comply with warehousing, transportation, and personnel regulations, while safeguarding warehouse security.
  • Manage contact center activities to maintain customer service levels, and oversee communication with brand partners through various media channels.
  • Implement continuous training programs on new products, company rules, and delivery solutions, while monitoring and achieving customer service KPIs.
  • Motivate, organize, and encourage teamwork within the operations workforce to meet productivity targets.
  • Define goals, allocate resources, and manage timelines and budgets for smooth, cost-effective project execution.

Candidate Requirements

  • University degree in engineering, logistics, administration, or business engineering.
  • Minimum five years in supply chain, logistics, or customer service management.
  • Ability to manage and motivate teams across multiple locations.
  • Experience in customer service management.
  • A "hands-on" approach with a strategic perspective across all areas of operations.
  • Experience in importation and customs clearance is preferred.
  • Proficiency in contract negotiation.
  • Strong knowledge of MS Office applications.

Benefits

At Uplift People Consulting, we are committed to fair and equal experience for all employees and applicants, supporting the principles of equal opportunity employment. We value the diverse talents and perspectives of individuals from all backgrounds, including minorities, women, and people with disabilities. We focus on creating opportunities for growth and advancement based on each person's qualifications and performance.

We are passionate about uplifting people's lives and fostering an inclusive environment where everyone is valued, regardless of race, religion, color, national origin, citizenship status, sex, sexual orientation, gender identity and expression, genetic information, marital status, age, or disability. At Uplift People Consulting, everyone is welcome.

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