ISP Support Specialist

2 months ago


Bloemfontein, Orange Free State, South Africa Rectitude Recruit Full time
Job Title: ISP Support Specialist

We are seeking a highly skilled and experienced ISP Support Specialist to join our team at Rectitude Recruit. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our customers and internal staff.

Key Responsibilities:
  • Provide technical support across the company, remotely or onsite, to resolve customer and internal staff technical issues.
  • Install, maintain, and track company hardware, software, networks, and infrastructure to ensure business sustainability and good end-user experience.
  • Contribute to the continuous improvement of processes, systems, knowledge base, and third-party relationships.
  • Provide residential customer ISP support on a rotational basis.
Requirements:
  • Minimum 3 years working experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role.
  • Experience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals in office environments.
  • Experience working with and understanding the fundamentals of configuring and troubleshooting computer networks.
  • Experience working with, configuring, and troubleshooting network devices.
  • Experience resolving end-user problems and working with an incident management system.
  • Excellent communication skills (verbal and written).
  • Proven organisational and administration skills.
  • Able to perform under pressure.
  • Customer service orientated.
Working Hours:

Normal working hours are Mondays to Fridays from 16h00 until 21h00, Weekends On A Rotational basis from 9h00 until 21h00.


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