MFC Trainee Call Centre Sales Professional

2 months ago


Cape Town, Western Cape, South Africa Old Mutual Full time
Job Title: MFC Trainee Call Centre Agent

Description

As a key member of our team, you will be responsible for delivering exceptional customer service and sales performance in a fast-paced call centre environment. Your primary objective will be to promote Old Mutual products to new and existing clients, ensuring that their financial needs are met and their goals are achieved.

Key Responsibilities

  • Develop and maintain strong relationships with clients to understand their financial needs and goals.
  • Effectively communicate the benefits and features of Old Mutual products to clients, ensuring that they are well-informed and empowered to make informed decisions.
  • Meet and exceed sales targets, while maintaining high levels of customer satisfaction.
  • Stay up-to-date with product knowledge and industry trends to provide expert advice to clients.
  • Collaborate with colleagues to achieve team goals and objectives.

Requirements

  • Matric/Grade 12 qualification.
  • 6-12 months outbound call centre sales/retail sales experience.
  • Previous financial services experience is desirable.
  • Clear credit and criminal records.
  • Computer literacy (MS Office).
  • Excellent communication skills (written and verbal).

Personal Qualities

  • Good interpersonal skills.
  • Customer-oriented.
  • Target and results-driven.
  • Remaining resilient despite setbacks.
  • Ability to influence others.
  • Driven by financial reward.
  • Good time management skills.

About Old Mutual

At Old Mutual, we are passionate about helping our customers achieve their financial goals and aspirations. We believe in the importance of diversity and inclusion, and we are committed to creating a work environment that is inclusive and respectful of all employees. We offer a range of benefits and opportunities for growth and development, and we are proud to be a leading financial services company in South Africa.

How to Apply

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service and sales performance, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, to [insert contact information].



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