Customer Service Representative

7 days ago


Port Elizabeth, Eastern Cape, South Africa Montego Pet Nutrition Full time
Job Overview

We are seeking a skilled Customer Service Representative to join our team at Montego Pet Nutrition. As a key member of our customer service department, you will be responsible for ensuring seamless communication with clients and providing exceptional service.

Responsibilities
  • Credit Management: Conduct thorough credit checks on clients, document the credit score from the bank, and recommend credit limits based on the bank's rating.
  • Account Setup: Set up customer accounts in the Montego ERP accounting system and Montego Portal upon application approval.
  • Communication: Notify customers about the approval or decline of their applications. Send a Welcome email with essential documents upon receiving the signed Appointment Letter.
  • Internal Coordination: Share new customer account details with relevant parties and update the ERP system with assigned route codes.
  • Profile Maintenance: Update customer profile details as per Policies and Procedures, and communicate changes to stakeholders.
  • Credit Limit Adjustments: Reassess credit limits upon customer requests, send Approval Letters for signature if approved, and update the system.
  • Statement Management: Execute the statement run, send bulk statements to clients, and provide interim statements upon request.
Requirements
  • National Senior Certificate (NQF 4)
  • Certificate, Diploma or B-degree in Finance
  • 2 years' experience in Accounting or Finance
  • 2 years' experience in Customer Services
  • Knowledge of credit checks, ratings and limits
  • Understanding of the Retail Application process
  • Knowledge of Banking Policies and Procedures
  • Understanding of the ERP system and the Montego Portal
Salary and Benefits

We offer an attractive salary range of R250,000 - R350,000 per annum, depending on experience. Additional benefits include medical aid, pension fund, and generous annual leave.



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