Transformational Leader

3 weeks ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Title: Team Leader

WNS Global Services is seeking an exceptional Team Leader to lead a high-performing team of Agents and create a customer-centric culture.

Key Responsibilities:
  • People: Engage and support staff to achieve KPIs through effective coaching, performance management, and internal development programs.
  • Stakeholder Management: Ensure successful project delivery by engaging with individuals, groups, or organizations affected by the program.
  • Analytical: Practice due diligence when interpreting and reporting data to improve team performance and processes.
  • Financials: Maintain productivity by ensuring staff adhere to schedules and manage IR and payroll queries efficiently.
Requirements:
  • A proven track record of delivering against client, customer, and business outcomes.
  • 2 years' experience working in an insurance environment.
  • More than 2 years' experience in a management role.
  • Experience in the BPO/contact center environment is beneficial.
Behavioural Traits:
  • Communication and written skills.
  • Problem-solving.
  • Analytical thinking.
  • Conflict management.
  • Strategic thinking.
  • Time management.
Qualifications:
  • Grade 12/Matric.
  • Tertiary qualification in management is beneficial.
Additional Information:

Afternoon and night shifts - Monday to Sunday (rotational shifts).



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