Store Assistant

2 months ago

Cape Town, Western Cape, South Africa Inuversal Group Full time

About the Role:

The InUWell Store Assistant will be responsible for providing exceptional customer service and supporting the store team in maintaining a clean and organized store environment.

Key Responsibilities:

  • Customer Service:
    • Greet and assist customers in a friendly and professional manner.
    • Answer customer inquiries and provide information about products, promotions, and store policies.
    • Assist customers with locating products and making purchasing decisions.
    • Handle customer complaints or concerns effectively.
  • Merchandise Handling:
    • Receive, unpack, and label merchandise shipments.
    • Arrange and restock shelves, ensuring products are well-organized and properly displayed.
    • Monitor and maintain inventory levels by conducting regular stock checks.
    • Assist with pricing and tagging of products.
  • Cash Handling:
    • Operate cash registers and process customer transactions accurately.
    • Handle cash, credit/debit card transactions, and provide change to customers.
    • Ensure cash drawer balances at the beginning and end of shifts.
  • Store Maintenance:
    • Keep the store clean, organized, and well-maintained.
    • Perform routine cleaning tasks, including sweeping, mopping, and sanitizing.
    • Ensure that shelves, aisles, and display areas are free from clutter.
  • Security:
    • Monitor and report any suspicious activities or theft attempts to store management.
    • Follow store security procedures, including bag checks, when necessary.
  • Product Knowledge:
    • Stay informed about the products and services offered by the store.
    • Provide product recommendations and information to customers.
    • Participate in training sessions to update product knowledge.
  • Team work:
    • Collaborate with other store staff, including cashiers, supervisors, and managers, to achieve common goals.
    • Assist in tasks as assigned by the Store Manager.
  • Health and Safety:
    • Follow safety protocols and guidelines to maintain a safe working environment.
    • Report any safety hazards or incidents to the store manager.

Requirements:

  • 2-3 years of retail experience or customer service role.
  • Formal qualification advantageous.
  • Experience in nutrition an advantage.
  • Technically savvy.
  • Knowledge of Point of Sales (POS) systems.
  • Ability to stand for extended periods and lift moderately heavy objects.
  • Strong attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible hours, including weekends and evenings.

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