Digital Transformation Consultant
1 week ago
We are seeking a highly skilled Digital Transformation Specialist to join our team at WNS Global Services.
Key Responsibilities:
- Identify opportunities for digital transformation and lead project execution to meet client targets.
- Provide Lean Six Sigma and digital transformation project mentoring to team members.
- Develop curated transformation solutions for clients, working closely with cross-functional teams.
- Conduct market research on best-in-class CX practices, contact center demands, and emerging trends.
- Adhere to internal protocols for project identification, execution, and design thinking workshops.
- Conduct Lean Six Sigma trainings and ensure adherence to quality standards.
Qualifications:
- Minimum academic qualification: College Graduates (15 Years) basis our specific role requirement.
- System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications).
- Language proficiency (English).
- Good/Excellent analytical skills, communication, and negotiation skills.
- Excellent knowledge of Excel, Word, PowerPoint & Minitab.
- Certified Blackbelt - Project management and design thinking practitioner.
- P&C Insurance experience.
- CX Transformation experience.
- Action and results-oriented, self-driven person with high energy level, analytical and structured, quality-focused, and adaptable.
Additional Information:
US 24/7 Night Shift.
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