Digital Transformation Consultant

1 month ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Description

We are seeking a highly skilled Digital Transformation Specialist to join our team at WNS Global Services.

Key Responsibilities:

  • Identify opportunities for digital transformation and lead project execution to meet client targets.
  • Provide Lean Six Sigma and digital transformation project mentoring to team members.
  • Develop curated transformation solutions for clients, working closely with cross-functional teams.
  • Conduct market research on best-in-class CX practices, contact center demands, and emerging trends.
  • Adhere to internal protocols for project identification, execution, and design thinking workshops.
  • Conduct Lean Six Sigma trainings and ensure adherence to quality standards.

Qualifications:

  • Minimum academic qualification: College Graduates (15 Years) basis our specific role requirement.
  • System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications).
  • Language proficiency (English).
  • Good/Excellent analytical skills, communication, and negotiation skills.
  • Excellent knowledge of Excel, Word, PowerPoint & Minitab.
  • Certified Blackbelt - Project management and design thinking practitioner.
  • P&C Insurance experience.
  • CX Transformation experience.
  • Action and results-oriented, self-driven person with high energy level, analytical and structured, quality-focused, and adaptable.

Additional Information:

US 24/7 Night Shift.



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