Senior Associate
2 months ago
Job Summary
WNS Global Services is seeking a skilled Senior Associate - Line Adherence to join our team. As a key member of our workforce optimization team, you will be responsible for real-time monitoring of line adherence and daily/intraday reporting.
Key Responsibilities
- Monitor line adherence in real-time and raise alarms for non-adherence to schedules.
- Raise prior alarms in case of any risks to meet line adherence goals.
- Ensure tight management of FTE requirements and delivery.
- Analyze data to ensure accuracy and make recommendations for process improvement.
- Collaborate with the team to ensure seamless execution of workflows.
Qualifications
MATRIC with good WFM experience and MS Excel skills are required for this role.
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