Senior Associate

2 months ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

Job Summary

WNS Global Services is seeking a skilled Senior Associate - Line Adherence to join our team. As a key member of our workforce optimization team, you will be responsible for real-time monitoring of line adherence and daily/intraday reporting.

Key Responsibilities

  • Monitor line adherence in real-time and raise alarms for non-adherence to schedules.
  • Raise prior alarms in case of any risks to meet line adherence goals.
  • Ensure tight management of FTE requirements and delivery.
  • Analyze data to ensure accuracy and make recommendations for process improvement.
  • Collaborate with the team to ensure seamless execution of workflows.

Qualifications

MATRIC with good WFM experience and MS Excel skills are required for this role.



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