Technical Support Specialist X3

12 hours ago


Randburg, Gauteng, South Africa IOCO Full time

We are seeking highly motivated and customer-oriented Technical Support Specialists X3 to join our dynamic team at iOCO.

Key Responsibilities:

  • Efficiently manage incoming calls and collaborate with Engineers to ensure all calls are attended to and closed in a timely manner.
  • Ensure accurate logging of all calls within the ITSM tool, adhering to operational processes.
  • Assist the team with workload management as needed and maintain up-to-date general administration work.
  • Maintain high-level customer liaison, interacting professionally at all times.
  • FOLLOW appropriate escalation procedures when necessary.
  • Adhere to client-specific Operational Manuals.
  • Work effectively under pressure.

Your Expertise:

  • 1-2 Years' experience in an IT service desk environment
  • 1-2 Years' customer service experience
  • 1-2 Years' experience in First call resolution

Qualifications:

  • A+, N+ or Higher
  • Preferred:
    • ITIL v3 or ITIL 4

Additional Information:

  • Permanent Position
  • Location: Randburg
  • Work Environment: Office-based

About Our Offer:

iOCO Infrastructure Services (iOCO IS) offers a unique professional journey that combines excellence with innovation. We partner with clients to deliver outstanding results through sustainable IT infrastructure solutions. Our team is dedicated to client satisfaction, and we strive to create a positive impact in every project we undertake.

We're a community of skilled professionals passionate about making a difference. Our clients are at the heart of everything we do, and their satisfaction drives us forward. Join our dynamic team and contribute to shaping the future of technology.

Estimated Salary: R150,000 - R200,000 per annum.



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