IT Support Specialist
1 month ago
We are seeking a highly motivated and detail-oriented IT Support Specialist to join our dynamic team at SPECD (Pty) Ltd. Based in Johannesburg, Randburg, this role involves providing high-quality IT support to clients, resolving issues efficiently, and collaborating with the team to deliver exceptional service.
About UsSPECD (Pty) Ltd is a growing company looking for talented individuals to help us achieve our goals. We offer a competitive salary package commensurate with experience and qualifications.
Job DescriptionThis exciting opportunity involves working as part of our IT support team, providing technical assistance to clients via phone, email, or other communication channels. You will be responsible for troubleshooting and resolving IT-related issues, maintaining accurate records, and following established procedures.
The ideal candidate will have 1-2 years of experience in IT support, preferably within a remote support environment. They should possess excellent communication skills, strong problem-solving abilities, and the ability to work well in a team-oriented environment.
Required Skills and Qualifications- Proficiency in troubleshooting and supporting Windows 365 environments
- Exposure to networking fundamentals, including basic familiarity with firewalls and VPNs
- Familiarity with Bitdefender Antivirus or similar endpoint security solutions
- A competitive salary package commensurate with experience and qualifications
This role requires standard business hours from the office in Sundowner, Randburg, with occasional after-hours support for emergency situations. Familiarity with HaloPSA for ticketing and support management, Ninja RMM for remote monitoring and management, and documentation tools is advantageous.
We offer a collaborative and dynamic work environment, opportunities for growth and development, and a chance to make a real difference in the lives of our clients.
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