Strategic Support Specialist

6 days ago


Randburg, Gauteng, South Africa Rockwell Automation Full time

Rockwell Automation is a global technology leader that empowers manufacturers to be more productive, sustainable, and agile. Our team of experts is driven by a passion for innovation and a commitment to excellence.

We are seeking a highly skilled Strategic Support Specialist to join our team. In this role, you will be responsible for ensuring the profitable growth and development of our Lifecycle ARR business. Your key responsibilities will include:

Key Responsibilities:

  • Managing Service Level Agreements (SLAs) for nominated accounts to ensure effective delivery of services.
  • Performing and maintaining customer installed base evaluations to identify opportunities for growth.
  • Resolving technical issues and providing support to customers.
  • Expanding existing services within current agreements to drive revenue growth.
  • Promoting RepairPlus sales and identifying qualified leads for CSM sales.

This role requires strong technical skills, excellent communication skills, and the ability to work independently. You will be part of a dynamic team that is passionate about delivering exceptional results. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

Requirements:

  • Bachelor's degree in Electronic Engineering or a related field.
  • Minimum 2 years of experience in a similar role.
  • Strong technical skills and knowledge of automation solutions.
  • Excellent communication and interpersonal skills.

We welcome applications from qualified candidates who are passionate about delivering exceptional results. Please submit your application, including your resume and a cover letter, to [insert contact information].



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