Operational Excellence Director

6 days ago


Durban, KwaZulu-Natal, South Africa Discovery Limited Full time
Key Purpose

The Operations Executive role forms part of the Discovery Connect Distribution Services (DCDS) team and reports to the Chief Executive Officer. The Operations Executive is responsible for providing leadership and managerial oversight to the Park Square office and executes the sequence of activities necessary to ensure optimal performance is achieved.

Some of the key responsibilities of this role include:
  1. Manage all day-to-day office logistics within Park Square (Facilities, office operations, health & safety)
  2. Ensure 95% floor occupancy is achieved month to month
  3. Ensure all sales teams are fully staffed according to head count requirements
  4. Actively participate in new candidate interviews to assess company fit and competency
  5. Drive and support Sales team performance to >95% of monthly targets
  6. Manage any Risk and Compliance incidents
  7. Manage office expenses vs budget allocation
  8. Act as escalation points for safety and security incidents
  9. Collaborate with external stakeholders on maintenance, conflict resolution, and event planning
  10. Provide support to DCDS (KZN), Team leaders, and Sales managers on all people and office-related matters
  11. Develop and implement a talent pipeline strategy for sales agents in KZN
  12. Implement initiatives as set by EXCO and DCDS Board


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