Technical Support Specialist

3 days ago


Pretoria, Gauteng, South Africa Fidelity Services Group Full time

About the Role

Fidelity Services Group is seeking a highly skilled and dedicated individual to join our team as a Contact Centre Technical Level 2 Agent. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers in the operation of their alarm systems.

Key Responsibilities

  • Provide superior technical support to customers via phone, email, and face-to-face interactions.
  • Handle queries and complaints from customers in a professional and timely manner.
  • Analyze issues and develop logical solutions to resolve customer concerns.
  • Manage daily log reports for complaints received and escalate issues to relevant departments when necessary.
  • Communicate effectively with customers to ensure their needs are met and expectations exceeded.

Requirements

  • Matric qualification or equivalent.
  • A minimum of 2 years' experience in customer service, preferably within a contact centre environment.
  • At least 1-2 years' experience in a technical role, with knowledge of alarm systems and security technology.
  • Strong problem-solving skills and ability to work under pressure.
  • Excellent communication and interpersonal skills.
  • Ability to adapt to changing priorities and deadlines.

What We Offer

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading provider of security solutions.


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